All shipping within Canada will be Via UPS Ground or Canada Post unless otherwise specified upon checkout.
All shipping to the USA will use DHL, USPS OR UPS
Out of country deliveries may accrue duty/customs charges.
Returns & Exchanges
You may return your unused/unopened purchase within 15 days of the date on the purchase receipt. The customer is fully responsible for the transport costs for the return or exchange except in the case where an error was made during shipment. Each refund request will be subject to evaluation by our customer service and a restocking fee may apply.
Any wearable items to be returned/exchanged must be unworn, unwashed, and price tags still attached to be eligible for return.
No returns or exchanges on clearance items.
Shipping costs will not be refunded. Credit card fees charged to Smith Creek Cycle LTD will not be refunded with some exceptions (we made a mistake, product was incorrectly shipped,)
If you have made an error in your order, please contact us as soon as possible, prior to receiving shipping notice. Costs attributed to rectifying the error fall upon the customer.
We strive to make sure your products are shipped with TLC however if your shipment arrives damaged please contact us at firstname.lastname@example.org with your order number along with a photo of the damaged product.
Shipping & Returns FAQ
How do I return an online purchase?
If you'd like to return a purchase you made online please call us at +1 (250) 869-8878 or email us at email@example.com and we will direct you on how to proceed.
How do I track my order?
Once your package is shipped we will send you an email with your tracking number.
Do you ship internationally?
We ship to Canada and within the Continental United States.
My order is taking a long time to arrive. Where is it?
If your order still hasn't arrived after 2 weeks please contact us at firstname.lastname@example.org.
Any further questions?
Feel free to call us at +1 (250) 869-8878 or email us at email@example.com.