Frequently Asked Questions

Smith Creek Cycle is a family-owned bike shop nestled in the heart of West Kelowna, BC. Our passion for supporting the commmunity and customers is in the forefront, ensuring a personalized touch in every interaction. From our carefully curated product selection to our dedicated in-store and online services, we're committed to providing an exceptional cycle shopping experience.

Absolutely! Our brick-and-mortar store is a haven for Okanagan-based cycling enthusiasts. If you're in the area, drop by to explore our products, seek expert advice, or get your bike serviced by our skilled technicians. Our physical store is an extension of our commitment to supporting our passionate cycling community.

Yes! While our online platform primarily offers products, You can now book your bike servicing HERE. Book online now for professional bike repairs, tune-ups, and maintenance in West Kelowna, BC. Our skilled technicians are dedicated to keeping your ride in top-notch condition.

Stay connected by subscribing to our newsletter and following us on social media. Be the first to know about exclusive deals, promotions, and exciting new products that enhance your cycling adventures.

You can easily browse our extensive collection right here at smithcreekcycle.ca. From bikes to bike accessories, each item is meticulously curated to cater to various cycling needs from mountain biking to road cycling. Enjoy the convenience of online shopping with the assurance of quality and reliability that defines Smith Creek Cycle.

We take pride in partnering with renowned and trusted brands, big or small, in the cycling industry. Our selection includes a variety of brands known for their quality, performance, and innovation such as Ibis Bikes, Cannondale, Chromag Bikes, Banshee Bikes, Pipedream Cycles, and more. Check out our online catalog or visit our store to discover the brands that fuel our passion for cycling.

Many of our product pages include sizing guides for bikes to help you make an informed decision. If you're uncertain, or there is no sizing guide available, feel free to reach out to our knowledgeable staff via email at info@smithcreekcycle.ca. If we have stock in-store in West Kelowna, feel free to stop by and throw a leg over one of our models on the floor!

Yes, most of our products come with manufacturer warranties. Check the product descriptions or contact us for specific details. We stand behind the quality of our offerings and are here to assist you in case any issues arise.

We accept a variety of secure payment methods online, including Shop Pay, Google Pay, Mastercard, Visa, AMEX, and more! Your transactions with Smith Creek Cycle are protected, ensuring a safe and reliable shopping experience.

At the moment, we primarily serve customers within North America. For shipping inquiries outside North America, please contact us directly at info@smithcreekcycle.ca, and we'll do our best to accommodate your request.