Privacy Policy


This website (“website”) is operated by Smith Creek Cycle Ltd.. The purpose of this policy is to inform you of how we handle personal data. It will cover:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What are the choices that are available to you regarding the use of your data.
  3. The security procedures in place to protect against the misuse of your information.
  4. How to correct any inaccuracies in the information. 


Information Collection, Use and Sharing

Smith Creek Cycle Ltd. is the sole owners of the information collected on this site.  We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third-party outside of our organization, other than to fulfill your request, for example: to ship an order.

We may contact you via email or phone in the future to tell you about specials, new products/services, or changes to this privacy policy, unless you ask us not to.



We will request information from you on our order form. When you buy from us, you must provide contact information and financial information. This information is used for billing purposes and to fulfill your orders. If we have trouble processing an order, we’ll use the contact information you provided to contact you.



We use “cookies” on this site. Cookies are pieces of data that are stored on a site visitor’s hard drive. They help us improve your access to our site and identify repeat visitors to our site. For example, a cookie can be used to identify you so you would not have to log in a password more than once, saving time, and brainpower, while on our site. Cookies help us track the interests of our users so we can help enhance the overall experience on our website. The usage of cookies is not linked to any personally identifiable information on our site.



This website contains links to other sites. Please note that we are not responsible for the content or privacy practices of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Surveys & Contests

Sometimes our site, or newsletters, request information via surveys or contests. It is completely voluntary to participate in these surveys or contests. It is at your sole discretion whether or not you participate and therefore disclose this information. Requested information may include contact information, and demographic information. The contact information will be used to notify winners and award prizes. The survey information will be used solely by Smith Creek Cycle for purposes of monitoring or improving the use and satisfaction of this site.


Customer Access and Control of Information

You may opt out of any future contacts from Smith Creek Cycle at anytime. If you have any questions or changes to make to the following, you can do so by contacting us by email at or calling us at +1 (250) 869-8778.

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.



We take precautions to protect your information. When you submit your sensitive information via, your information is protected both online and offline.

Where we collect sensitive information (i.e. credit card), that information is encrypted and transmitted to us in a secure way. Please note that email is not a secure form of communication for sensitive information.

While encryption is used to protect your information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job, such as customer service or billing, are granted access to personally identifiable information. Any computers/servers in which we store personal information are kept in a secure environment.

If you have any concerns that we are not abiding by this privacy policy, please contact us immediately via telephone at +1 (250) 869-8878 or via email at