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West Kelowna - Kelowna - Bike Service and Repairs

Book Your Bike Service Online with Smith Creek Cycle

At Smith Creek Cycle, we make it easy for riders across Kelowna and the Okanagan to book bike service online. Our modern system allows you to select your service package, choose your preferred drop-off time, and stay updated every step of the way. From full suspension rebuilds to drivetrain tune-ups, our experienced technicians use professional tools and genuine parts to get your bike performing its best.

You can add notes, receive digital quotes, approve work online, and even ship your suspension components to us for service. Our goal is to provide a seamless, transparent, and fast customer experience that keeps you riding sooner. Book below to get a free assessment of your bike and experience the best suspension and bike care in the Okanagan.

The Basic Tune-Up — $99
  • Frame and fork inspection
  • Gears and brakes adjusted
  • All bolts checked and torqued
  • Headset aligned and adjusted
  • Stem Alignment
  • Bolt Check & Torque
  • Tire pressure checked and corrected
The Classic Tune-Up — $129
  • Includes all Basic Tune-Up services
  • Full drivetrain clean and lube
  • Bike Wash Down
  • Hub and bottom bracket inspection and adjustment
  • Test ride and fine adjustments
The Comprehensive — $280
  • Includes all Standard Tune-Up services
  • Complete drivetrain removal and ultrasonic deep clean
  • Brake system bleed (front & rear)
  • Headset, Hubs and BB Service
  • Wheel inspection and truing
  • E-Bike Software updates/diagnostic (+$35)
  • Detailed frame wash and inspection
  • 20% off suspension service labour
  • Up to $100 in additional installation labour
The Complete Overhaul — $550
  • Includes everything in The Comprehensive plus:
  • Full bike disassembly and cleaning of all components
  • All parts greased and lubricated
  • Drivetrain ultrasonic cleaning and reassembly
  • All components greased, lubed, and torqued
  • Brake pad replacement
  • New cables and housing if required
  • Frame pivots inspected and serviced if needed
  • Full bike detailing
  • Dropper post service if applicable
  • All additional labour included (parts additional)

Ready to Book Your Assessment?

Use the booking widget below to schedule your bike service assessment directly with Smith Creek Cycle. Provide your best estimation of the work required, and add any notes relevant to the service. On the date of your booking, our mechanics will assess your bike, and send you a digital quote of the required work. Once a quote is approved, your service will begin at the soonest available time.

Please note: Not all services are listed. If your service isn't listed, please mention in the notes what you'd like done.

MTB Suspension Servicing at Smith Creek Cycle

Who we are

Smith Creek Cycle is a full-service bike shop serving West Kelowna, Kelowna and the further Okanagan region. We specialize in mountain bikes, eMTB's, and suspension servicing, providing expert care for riders of all levels. Our team combines years of technical experience with state-of-the-art tools to ensure your bike performs at its best. We are committed to customer satisfaction, fast turnaround times, and reliable service that you can trust.

Why choose us?

At Smith Creek Cycle, our focus is on keeping you riding. We provide unmatched suspension and bike service by offering:

Local community focus

Locally owned and committed to supporting the Kelowna and Okanagan cycling community

reliable service

Professional bike service you can depend on for all types of bikes and riders

Expert Technicians

Experienced team handling full suspension, drivetrain, brakes, and complete bike overhauls

Proven Reputation

Over 250 five-star Google reviews highlighting trust and customer satisfaction

Workmanship guarantee

We stand by our work and ensure every bike leaves safe and ready to ride

Transparent process

Emphasis on quality, transparency, and customer-focused service

Customer Care

Friendly, knowledgeable staff who genuinely care about your bike and riding experience

Convenience

Friendly, knowledgeable staff who genuinely care about your bike and riding experience

Frequently Asked Questions

We service almost all suspension brands, including Fox, RockShox, Manitou, X-Fusion, Ohlins, Push, Cane Creek, and any other model for which we can source seal kits.
Yes. Our online booking system allows you to select your service type, schedule a time, and provide notes for our technicians. You can also approve work and receive quotes digitally.
Yes, we actively pursue manufacturer warranties on your behalf, so you don’t have to handle the process yourself.
Our service level varies from peak season in the late spring/early summer, to our slow season in the winter. While most general pre-booked jobs can be ready by next day, it all depends on the type of job it is. We recommend getting your but tune-ups, such as our Complete Overhaul during the off-season to reduce the time you spend off the bike!
Absolutely. We offer texting, webchat, email, and phone support for all your service needs. Our team is here to guide you through every step, including parts recommendations, diagnostics, and post-service adjustments.
Yes, we have select pieces of loaner equipment in store, such as rear shocks and wheelsets, in the case that an item needs warranty and you would still want to hit the trails.