Why Smith Creek Cycle?

The Smith Creek Cycle Difference: Why We're Not Your Average Bike Shop

If you ride in West Kelowna, you know the cycling scene is awesome. We've got incredible trails and a great community. When it comes to finding a shop, you've got options. But at Smith Creek Cycle, we don't just want to sell you a bike or fix a flat; we want to partner with you. We've built this shop to handle the complex, high-end work that most shops shy away from, and we do it all while keeping our commitment to our community and our team front and center.

We Speak E-Bike, Suspension, and Speed

Let's be real: your bike is an investment, and if it's high-tech, it deserves high-tech service. We’re not satisfied with "good enough."

Next-Level Technical Expertise:

• High-End E-Bikes: E-bikes are complex machines, not just regular bikes with a motor bolted on. We've poured resources into advanced training and specialized tools to handle the sensitive electronics and diagnostics of premium e-bikes. If you ride a sophisticated e-MTB or e-road bike, you can trust us to keep its battery, motor, and system running flawlessly.

• Suspension and Wheel Mastery: We don't just bleed brakes; we meticulously tune suspension. Whether you need a full custom shock overhaul or a set of hand-built, precision-trued wheels for racing, our mechanics are obsessed with optimization. If it affects your ride's performance, we treat it like the critical component it is.

Fast Service with Zero Hassle:

• Quick Turnaround: We know having your bike in the shop is the worst. For essential services and basic repairs, we work hard to get you back on the trail as fast as possible. We prioritize efficiency without cutting corners on quality.

• Online Booking: Forget calling us during business hours. Our website lets you book your service—from a basic tune-up to a full suspension tear-down—24/7. Choose your slot, drop off your bike, and ride away sooner. It couldn't be easier.

More Than Just a Bike Shop: Our Commitment

This is the part that’s the most important to the whole Smith Creek team. We believe a business should support the community that supports it, and that starts with our staff.

We Pay a Living Wage. We are proud to be a certified Living Wage Employer. Period. We believe our dedicated team deserves to earn a wage that reflects the true cost of living here in West Kelowna. When you support us, you’re supporting a business that truly values its people and helps build a stronger, more sustainable local economy.

We Invest in the Local Ride: $90,000+ Back to the Community. It’s not enough to talk about loving the local trails—you have to invest in them and the people who use them. We’ve collectively raised and donated over $\$90,000$ through fundraising and direct contributions to local organizations that matter:

• MTBco (Mountain Bikers of Central Okanagan): For building and maintaining the trails we all love.

• Elevation Outdoors: Getting local kids and youth outside and experiencing the life-changing power of riding.

• CRIS Adaptive: Making cycling accessible to everyone, regardless of ability.

When you bring your high-end bike in for service, or simply pick up a tube, you’re directly contributing to better wages for our team and stronger community organizations.

The bottom line? At Smith Creek Cycle, you get the best technical service in the Okanagan delivered by professionals who are paid fairly and are truly invested in the future of cycling in our community. Come see the difference!