Suspension Servicing in Kelowna and the Okanagan

Expert Suspension Services for All Mountain Bikes

At Smith Creek Cycle, we provide professional suspension servicing for riders across Kelowna and the Okanagan. Our team combines advanced tools, extensive experience, and deep knowledge of suspension systems to deliver reliable and efficient service. We service a wide range of brands including Fox, RockShox, Manitou, X-Fusion, Ohlins, Push, Cane Creek, and any suspension we can source seal kits for. From basic maintenance to full rebuilds, we ensure your fork or shock performs safely and optimally.

Customer-Centric Suspension Maintenance

Our focus is getting you rolling at your best. We provide personalized service that prioritizes convenience, communication, and flexibility. Customers can book service online, text or webchat with our team, and receive a digital quote system that sends recommended services through text. Riders can review and select the work they want performed before we start, giving full control and transparency. We also actively pursue manufacturer warranties on behalf of our customers instead of sending them away, ensuring you get the support you need quickly and efficiently.

Advanced Tools and High-Quality Parts

Smith Creek Cycle invests in advanced suspension tools to deliver service that other shops cannot match. Our workshop features high-end equipment including the LABA 7 vacuum bleeder, specialty machined bushing installation tools, nitrogen charging systems, and precision torque tools. We maintain an extensive inventory of OEM seals, as well as high-quality third-party seals from SKF and Racing Bros, ensuring every rebuild meets the highest standards. Customers can also access loaner shocks, rent a Shockwiz, or purchase Vorsprung suspension upgrades and in-stock damper upgrades directly from our shop.

Flexible Service Options

We make suspension maintenance as convenient as possible. Riders can ship their shocks to us for service, book appointments online, or purchase items online and pick them up in-store. This flexibility ensures riders in Kelowna, across the Okanagan, and nationwide can receive expert service without compromising convenience. Our shop also offers high-turnaround service, meaning most maintenance and rebuilds are completed in just a few business days while maintaining quality and precision.

Why Choose Smith Creek Cycle Over Other Shops

1. Digital Quote System: Receive detailed recommendations via text and approve the work you want.

2. Loaner Shocks and Rentals: Stay riding while your suspension is serviced, with access to loaner shocks and Shockwiz rental.

3. Advanced Suspension Upgrades: Vorsprung suspension upgrades, in-stock damper upgrades, and expert installation.

4. Flexible Service and Pickup: Book online, webchat, text, ship your shock, or pick up purchased items in-store.

5. High-Quality Parts: OEM and premium third-party seals for superior performance and reliability.

6. Advanced Tools: LABA 7 vacuum bleeder, bushing installation tools, nitrogen charging, and precision torque tools.

7. Manufacturer Warranty Support: We handle warranty claims directly with manufacturers to simplify the process for our customers.

8. Fast Turnaround: Extensive inventory and skilled technicians ensure your bike is ready quickly.

Frequently Asked Questions

What suspension brands does Smith Creek Cycle service?

We service Fox, RockShox, Manitou, X-Fusion, Ohlins, Push, Cane Creek, and any suspension we can source seal kits for.

Can I send my shock to you for service?

Yes. Riders across the Okanagan and beyond can ship shocks to our shop for professional service and repairs.

Do you offer digital quotes?

Yes. Our digital quote system sends recommended services via text, allowing you to approve exactly what you want done before we begin.

Do you provide loaner shocks or Shockwiz rentals?

Yes. We offer loaner shocks and Shockwiz rental to keep you riding while your suspension is being serviced.

Can I purchase suspension upgrades online?

Yes. Customers can order items online and choose in-store pickup, or purchase upgrades directly in our shop. We carry Vorsprung suspension upgrades and in-stock damper upgrades for fast installation.

Do you use OEM parts?

Yes. We use genuine OEM seals and high-quality third-party seals from brands like SKF and Racing Bros to maintain performance and reliability.

How do you handle warranties?

We actively pursue manufacturer warranties on your behalf, saving you the time and hassle of dealing directly with manufacturers.

Why choose Smith Creek Cycle over other shops in Kelowna?

We combine technical expertise, customer-focused service, advanced tools, extensive inventory, flexible options, manufacturer warranty support, and fast turnaround to deliver unmatched suspension servicing. Our goal is to get you rolling your best, safely and efficiently, every time.

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