Shipping & Returns

 

Shipping

We will be launching our online store soon. Once we determine our shipping channels and have received our retail items we will launch our site and shipping options. Stay tuned.

 

Returns & Exchanges

You may return your unused/unopened purchase within 15 days of the date on the purchase receipt. The customer is fully responsible for the transport costs for the return, except in the case where an error was made during shipment. Each refund request will be subject to evaluation by our customer service.

Any wearable items to be returned/exchanged must be unworn, unwashed, and price tags still attached to be eligible for return.

No returns or exchanges on clearance items. 

Shipping costs will not be refunded.

 

Damages

We strive to make sure your products are shipped with TLC however if your shipment arrives damaged please contact us at [email protected] with your order number along with a photo of the damaged product.

 

Shipping & Returns FAQ

How do I return an online purchase?

If you'd like to return a purchase you made online please call us at +1 (250) 869-8878 or email us at [email protected] and we will direct you on how to proceed.

How do I track my order?

Once your package is shipped we will send you an email with your tracking number.

Do you ship internationally?

We ship to Canada and within the Continental United States.

My order is taking a long time to arrive. Where is it?

If your order still hasn't arrived after 2 weeks please contact us at [email protected]

Any further questions?

Feel free to call us at +1 (250) 869-8878 or email us at [email protected]